FAQ

Getting Your Order Started

You are welcome to shop without creating an account—guest checkout is fully supported. For those who prefer to register, an account unlocks a faster checkout experience, straightforward access to your order status and history, and notifications about new releases and special promotions. If you ever misplace your password, the login page includes a “Lost password?” link that guides you through resetting it.

Entering an incorrect email address is easily fixed by reaching out to us directly. We are able to update your contact details, name, and address on file, though the order itself cannot be modified once placed. All address fields must be completed using English characters and punctuation; substitute any non-English letters with the closest English equivalent, such as replacing “?” with “c.” Keep in mind that a shipping address cannot be altered after processing or shipment has begun, so we recommend using a permanent residential address rather than a temporary vacation location, as customs hold times are unpredictable.

If You Need to Cancel

Legacyof1776 retains the right to accept or decline any order, in whole or in part, at our sole discretion at any point after it is received, even following an order confirmation or payment authorization. Should a cancellation occur on our end after authorization, a credit is issued back to the original payment method. When you initiate a cancellation after an order has been placed, a fee of 30% of the Total Price applies, regardless of how quickly the request is made, due to non-recoverable merchant processor and credit card charges. Orders that have already been packed or handed off to the carrier cannot be canceled.

Payment & Security

All transactions are conducted in US Dollars. If your card uses a different currency, the final amount charged is determined by the daily exchange rate on the date your card issuer processes the transaction. We accept VISA, Mastercard, AMEX, and PayPal. Personal checks, money orders, direct bank transfers, debit card payments, and cash on delivery are not accepted.

Your online purchase is protected through an SSL-secured page. Payment details are SSL-encrypted and transmitted directly to our credit card provider’s network for authorization, without being stored on our servers. Promotion and discount codes are limited to one per order and cannot be combined with other offers unless explicitly stated.

Shipping & Delivery

Orders are processed Monday through Friday, excluding weekends. During holidays and sale periods, additional processing time should be expected. If you have not received a tracking confirmation within 5 business days of completing your payment, please contact us. For details on available shipping methods, consult our Shipping page.

Delivery time depends on the shipping option selected at checkout. Tracking information is emailed as soon as the order ships, typically becoming available one day after shipment, as the data generally populates 24 hours later. Free shipping is offered on orders that meet the minimum purchase threshold, though discounted items, sale merchandise, and oversized or overweight products are excluded; these shipments are sent via economy service.

Customs & Duties

Prices shown are tax-free in US Dollars. Your local customs office may assess import taxes, duties, and related fees upon arrival, and these charges are your responsibility. We have no control over customs processing times and cannot be held responsible for resulting delays. For a detailed breakdown of potential charges, please contact your local customs office directly.

Returns & Refunds

A return request must be submitted within 30 days of receiving your order. To begin, contact us with your order number and the reason for the return. Our customer service team will review the request and provide further instructions upon approval. Returned items must be in their original condition with all packaging intact. Final sale items are identified in our Returns Policy and are not eligible for return. All return shipping and associated miscellaneous fees are the customer’s responsibility.

Once your return is received, processing can take up to 14 business days. We will send an email confirmation when the return has been processed. Refunds are issued to the original form of payment. For credit and debit card payments, the refund is sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. The time it takes for the credit to appear on your statement depends on the bank’s posting process.

Problems With Your Order

If you discover missing items upon delivery, contact us immediately. For merchandise that arrives incorrect, defective, or damaged, you must notify us within 7 days of receipt. Please include your order number, clear photographs of the affected items, and all relevant references from the package. We will work to resolve the matter as quickly as possible.

If a refund has not yet appeared in your account, the next step is to contact your bank or credit card company directly, as posting times can vary and may take additional time to finalize.